Service Canada has released the following information to help Canadians navigate changes to Employment Insurance criteria.

For Individuals

Service Canada offices are changing how individuals can access services due to the changing nature of the COVID-19 outbreak. The online EI application has been updated to include additional reasons that individuals can choose from for separation options. The following changes have been made in response to the question “Why are you no longer working?”

  1. Shortage of work option:  Now indicates “includes closure due to COVID-19” in the explanation.
  2. Sick Leave option:  Now includes “quarantine” in the explanation.

Individuals may also call the 1-800 for urgent requests or submit a request via their online channel. If you are looking for help in applying for benefits, call the toll free line to speak with an agent.

PLEASE NOTE: Record of Employment (ROE) is one of the main key items required for individual files to be processed by the automated claims processing system. Without this from the employer, it will delay the claims process for individuals.  


Service Canada offers information and support to employers looking for information on Employment Insurance benefits through the following website:

The following infographic summarizes the Record of Employment Guidelines: