Nova Scotia Best Customer Service Program

This workshop provides the tools and skills needed to become a service professional capable of delivering high quality guest experiences.

Clean it Right

Online training for individuals and businesses. Clean it Right is a training program and business designation offered through TIANS. The program is designed to provide awareness and education on cleaning and sanitizing best practices and is available in four Modules:1. Accommodations; 2. Food & Beverage; 3. Retail and 4. Transportation

Tourism Rocks!

This online Ambassador Program aims to inspire Nova Scotian pride and the desire to share unique local experiences with visitors. While the natural beauty of our province may attract travelers, it is the hospitality and kindness of our people that keep them coming back year after year. Tourism Rocks – sign up and become a Tourism Ambassador today!

Serve it Up Program

High School Culinary Career Exploratory Program. This initiative offers students a meaningful and relevant educational opportunity to explore and experience careers in the culinary trades including paid “hands-on” summer work experience under the guidance of a Red Seal Cook. Students completing the program receive 3 High School Co-Op credits and 300 pre-apprenticeship hours.

Serve Right Responsible Beverage Service Server Program

WHMIS for Tourism

This course meets the legislated worker training requirements for all Federal and Provincial workplaces in all provinces and territories. Content has been adapted to reflect tourism and hospitality workplaces.

Food Safety Training Basics.FST

Online self-paced learning leading to provincially recognized exam for Food Safety training.

Nova Scotia Tourism Sector SkillsPass Portal

A training management platform offering a catalog of online courses, training, and webinars specific to our industry. Programs are available at no cost and include Diversity, Equity and Inclusion, Bullying in the Workplace, Professional Development for Supervisors and Managers and much more. We invite employers and employees to take advantage of this training to advance their skillset.

Online HR Tool Kit

The HR Toolkit contains guides, templates, tools, and tips for developing internal policies, recruitment plans, and helps you optimize resource allocations. It comes with customizable templates such as job offer letters, training plans, employee manuals, wellness surveys, job descriptions, and much more. Also includes interview checklists, staffing reminders, and other HR forms that make managing people easier and more efficient.

Business Builder Tools

is an exceptional business-in-a-box start-up kit. The modules will walk you step-by-step through all the business processes and tasks needed to set up an efficient operation, from businessplanning to product development, and marketing to management. This resource includes learning modules as well as downloadable, customizable templates.

Tourism Workforce Recovery Tool Kit

Delivering guidance and instructions for best practices, the contents of the toolkit were developed based on a series of in-depth interviews conducted with SMEs nationwide to understand their needs

Workforce Management Engine

This interactive online tool helps professionals and organizations apply industry standards in ways that best suit their needs. This Workforce Management framework was developed to meet the challenges of tourism’s current and future trends – it currently includes over 400 unique competencies helping to contribute to a diverse, inclusive, and resilient workforce.

Strategic Workforce Planning – Online Modules

The Strategic Workforce Planning online modules will help tourism businesses analyze their current workforce and plan for expected future demand. Operators will create strategic goals and assess the gaps in their workforce; look at the resources necessary to close these gaps and the supply

HR Self-Assessment

Assessing the effectiveness of SMEs current HR practices can help ensure that businesses attract and retain a qualified workforce. Resources include HR templates, checklists, training products and other tools developed in collaboration with industry

Developing an HR Plan

Five steps to help SMEs establish or examine HR policies and practices